At Glimmsy.com, customer satisfaction is our priority. If you receive a defective, damaged, or incorrect product, we're here to help.

Eligibility for Returns

You may request a return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.
• The product is missing parts or accessories.

To be eligible, you must contact us within 7 days of receiving your order.

Conditions for Return

To qualify for a return or replacement:

• The product must be unused and in its original condition.
• The item must be returned with its original packaging, manuals, accessories, and labels.
• Proof of purchase or order number is required.
• Photos or videos showing the issue may be requested before approving the return or replacement.

Non-Returnable Items

Returns or replacements are not accepted for:

• Products damaged due to misuse, negligence, or improper handling.
• Products showing signs of use or physical damage caused after delivery.
• Products returned without original packaging or accessories.
• Clearance, final sale, or non-returnable items (if specified on the product page).

Replacement Process

If your replacement request is approved:

• We will arrange a replacement for the same product, subject to stock availability.
• If the item is unavailable, we may offer a refund or an alternative product of equal value.

Return Shipping

If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost whenever applicable.

If the return is not due to our error, the customer may be responsible for the return shipping charges.

Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds are generally processed within 5–7 business days after approval.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return if your order meets the eligibility criteria described in this policy.

Contact Us

If you need to request a return, replacement, or refund, please contact our customer support team through the contact details available on Glimmsy.com.

Our team will be happy to assist you throughout the process.

Thank you for shopping with Glimmsy.com.