Shipping Policy
Shipping Policy
At Glimmsy.com, we aim to provide a seamless and reliable shipping experience. Please review our shipping policy to understand the shipping, delivery, return, and exchange processes for purchases made through our website.
Processing Time:
At Glimmsy.com, we strive to ensure prompt and efficient delivery of your orders. For orders placed within India, our Domestic Warehouse processes orders within 1-2 business days, and you can expect delivery within 3-5 days after processing. We work with trusted delivery partners to ensure the safe and timely arrival of your items, offering you a seamless shopping experience both domestically and internationally. Our goal is to make sure that your order reaches you as quickly as possible without compromising on quality.
Shipping Methods: We offer various shipping methods, including standard and expedited options. The available methods and their associated costs will be displayed at the checkout based on your PIN code and the products selected.
Shipping Destinations: Currently, we ship within India. If you need information on shipping to a specific location, please contact our customer service team.
Shipping Rates: Shipping costs are displayed at the checkout before finalizing your order. Orders above ₹499 qualify for free shipping, while orders below ₹499 will incur a shipping cost of ₹30.
Delivery Time: Delivery times generally take 4-7 business days for domestic orders.
Order Tracking: Once your order has been shipped, you will receive a confirmation email that includes a tracking number. You can use this tracking number to track the progress of your delivery.
Undeliverable Packages: If a package is undeliverable due to an incorrect address provided by the customer or if it remains unclaimed, it will be returned to us.
Order Changes and Cancellations: If you wish to modify or cancel your order, please reach out to our customer support team promptly. We will try to accommodate your request as long as your order hasn't been processed or shipped yet.
Delivery Partners: We collaborate with trusted delivery carriers to ensure a smooth shipping process. Our shipping partners include Delhivery, Bluedart, The Professional Couriers, Shadowfax-SS, Xpressbees-QXP, India Post, DTDC, and Ekart. These partners ensure that your orders are handled with care and delivered securely to your doorstep.
Conditions for Returns and Exchanges: The product can be easily returned if it is defective or if you received the wrong item. The return cost will be borne by the company in such cases.
To qualify for a return or exchange, the following conditions must be met:
- The product must be returned within 7 days of receiving the order.
- The product tags must remain intact.
- The item should be unused, unwashed, and in its original condition.
- The product should be returned with its original packaging.
- Please provide an unboxing video clearly showing any damage, missing items, or incorrect products received to help us process your request efficiently.
Non-Returnable Items: Certain products are non-returnable unless there is an inherent quality issue or damage at the time of delivery. These include:
- Sleepwear
- Innerwear
- Swimwear
- Freebies
Refund Options: Customers have several options for refunds:
- Cash Refund (COD): Cash refunds will be processed via bank transfer for all Cash on Delivery (COD) orders.
- Online Orders: The refund will be issued to the original payment method or credit card for all online orders within 3 business days after we receive the returned product.
- Coupon Code: If you used a gift certificate or coupon during the order, the refund will be issued as a new gift certificate of the same value.
Contact Information:
- Address: 2/827/A6, Mahalakshmi Nagar, Tiruppur 641664 Tamil Nadu, India
- Email: glimmsy@gmail.com
- Customer Service Hours: Monday to Saturday, 9:00 AM to 6:00 PM
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team at glimmsy@gmail.com. We are here to help!